Call the Pre-installation and delivery team on 0800 052 1734. No virgin media wall socket. Don’t plug the power cable into a plug socket yet. Booking an engineer is easy with Virgin Media. Virgin no longer use landline sockets (which were for phone only, they were never used for broadband). . If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Phone. How can I get a technician getting things sorted?Hi Louistkng Thanks for posting and welcome to the community. However, since theres no virgin media socket is it possible if someone who works at v. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Virgin will not remove them. Explain what needs to be done and book an engineer visit. Re: No Virgin Media wall socket internally. Consider a wireless connection: If a wall socket installation is impossible, you may want to consider a wireless connection. I'm currently renovating my living room, including the electrics. I have only got one rectangular shaped white socket. I have gone through several videos and found that there should be wall socket inside your home. Account - Mobile. 0 Kudos. Superfast Fibre Plus I am in rented accommo. I'm very sorry for any issues you've had in speaking with the team. Kain, regarding your question: I am looking to: 1. Issue is the TV, the 3 boxes will need to be installed in the kitchen / diner which is accessible from the wall on the front of the house so thats no problem, the other two box's will require the cable being taken around the side of the house to the back over the garage thats attached on the side, once round the back its one cable to the middle. A network adapter – you’ll need this for every computer you want to connect. Luckily whatever these were screwed to uses the same sized thread, so the cable can still screw onto the wall socket and we. I've got this exact setup on mine and on my 1000Mbps package and get pretty much 100% speed. Many thanks goslow, Tudor and Client62 for your advice! The best solution for me would be a socket within the wall, similar to what - 5422013. Hello, I moved house last week and I got sent a QuickStart pack but don't seem to have a wall socket. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no. Both your fibre cable and Wi-Fi router will be plugged into this. You need to go outside and locate the brown or grey omnibox on the wall. can someone contact me about moving a TV point please. The proper and safe way is to call for technician visits to disconnect and reconnect. Connect the Hub’s power cable with the blue tab. Old Virgin Media box and poor signal. Paul_DN. Reply. Need Virgin Wall Socket - require "written confirmation" of what it entails. The wall box may be branded with the logos of an old cable TV company (not VM). 132Mb average speed. If possible, I would like to get rid of this rather ugly white. Sometimes there is no wall box, just a trailing cable. u just run a long cable from the box inside to whatever room u want. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. This video will show you how to install a Virgin Media extension cable. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Could an engineer be arranged to install please as my account is due to go live today. It is likely you will be waiting a few days. 1STec White Indoor Virgin Media Internal Wall Socket 2-Way Splitter or Isolator Outlet Suitable for use on TiVo V6 Digital TVs and as used by Superfast 2 3 Superhub Broadband Cable Modems. Check outside for the omnibox (brown or grey) and trace the cables to the inside. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. The photos show 2 different VM broadband sockets and 1 unbranded phone socket. Could a VM engineer be boo. I've also got an old NTL phone socket so. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals1 ACCEPTED SOLUTION. Alternatively, you’ll get a Hub 4 if you sign up to Gig1 fibre broadband. If it is a loose cable only, you will need one of these to connect the Quickstart cable. The box and cables may have been removed by the previous occupiers. . Let us know if there's any further issues. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media;. just moved in, can see the brown cable coming in from outside but there's no VM. Poking up from the ground, directly next to my house, is 1x thick cable and 1xdouble cable. ahhh the rubbish that is CS - you could try this. Reply. I have only got one rectangular shaped white socket (Shown. For a wires-free alternative, you could use a cordless phone setup. " The hub is upstairs as previously said. I’ve come to. I can only find the TV socket. It does not seem feasible or plausible to bury a Virgin Media. I was told I wouldn’t need it but if I found that I did I wouldn’t get charged. . Kindest regards,. Hello, I have ordered a broadband only package and opted in for the Quickstart Self-Installation method but have only realised I do not - 5321715. A photo would be helpful if possible. When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. Last edited: 21 Jul 2010. 0 Kudos. The Hub’s power supply needs to be firmly connected between the wall and the Hub, and the power should be turned on. We tried plugging the other cable (Ethernet?) into a wall socket but the router didn’t work. You can have an engineer arranged for this yes however you either need to phone VM or go to their main website and contact through the chat here or on whatsapp. I don't see a virgin media wall socket. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Can you help? - 5401771. Here are some answers to help you get connected: Request a wall socket installation: As mentioned earlier, you can contact Virgin Media customer service and request an engineer install a wall socket. Re: cable not fitting wall. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. on 23-10-2022 13:36. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. I'm sorry to hear about the missing wall socket. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. No virgin media socket in Networking and WiFi yesterday;Re: No virgin media wall socket in QuickStart, set up and connections Sunday; Wi-Fi extenders and networking in house in Networking and WiFi Saturday; Booster Plug blown in socket in Networking and WiFi Friday; Needing a wall socket fitting to suit my new hub 4 in QuickStart, set up and connections Friday; WiFi in Networking and WiFi FridayWe would like to show you a description here but the site won’t allow us. Can anyone please help me. The wall box may be branded with the logos of an old cable TV company (not VM). Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. There is no way I can insert the isolator cable into the socket (there just is an empty space when I push the red-banded end of the isolator cable into the bottom of the wall socket). The "two cables" sound very like a Sky dish install. CryptoRobert_P. My order is p. Options. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Connect the cable tightly to the splitter and to the rear of the Hub after plugging it into the wall socket. To get the cable removed or reburied, I'll need to get. I was never asked if I had a wall box. 29-12-2022 20:58 - edited 29-12-2022 21:00. If I couldn't get the proper wall socket, the internet is not going to be set up su. No virgin media wall socket umerarifkhan11. I need to book an engineer and can’t find how to do this online, there is also no option to do this over the phone… Thanks, Brian Cant sign in to my virgin media in Email 2 hours ago; Can't access My Virgin Media settings in Networking and WiFi 6 hours ago; Virgin media email not working in Email 7 hours ago; Virgin Media Wall Socket not found in QuickStart, set up and connections yesterday First is that cable connected to the splitter inside the wall socket? If there's no cable going outside or downstairs you're screwed and will have to call virgin to connect you. . The cables from the external box lead to a Bt open reach socket and a blank socket. You can also check for a loose cable as not all properties have a socket. The other is marked TV, & this is used for TV & Broadband. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. If however the socket itself has been removed you will need assistance. We have tried plugging it into the only box we found it would fit but no luck. Go to virginmedia. 237 global ratings. In the worst case that might be compensation to a neighbour for their loss of service. Tried the virtual assistant but it didn’t prove helpful. No VM wall socket in QuickStart, set up and connections Tuesday; Virgin media wall socket for broadband is not what js shown on the installation guide in QuickStart, set up and connections a week ago; I need a Virgin Media Broadband Socket installed in QuickStart, set up and connections a week agoPush the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. If you look into the back of your Hub, you'll see a port. It doesn’t look like I can connect to ‘the wall socket’. VM will usually only supply a Quickstart to a property that had VM previously. Explain what needs to be done and book and engineer visit. There will be a seperate connection inside the interior wall box. we’ve just moved in to our new house. Even sitting in the room above the router, the WiFi was dreadful. All forum topics; Previous topic; Next topic; 14 REPLIES 14. Stay safe online. correctly to the Virgin Media wall socket, please follow these instructions to get set up. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. I removed the cover from the Virgin socket and there is an isolator inside make and model: Tratec TRIS-1002AEN. no virgin media wall socket on 01-12-2022 10:05. Most Virgin Media customers will receive a Hub 3 router. My current package downloads 14Mbps maximum way short of the 23-53Mbps advertised. 2. on 15-02-2022 10:03. In the UK, one is rarely seen in 20 years. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Tudor. Follow any cables that come from it and go inside - if you can't see any cables, look inside opposite external box as they may just have drilled through wall. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. 1 [or 192. 5 star: 62%: 4 star: 23%:We would like to show you a description here but the site won’t allow us. If you don’t find it call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayIf you don't have the cabling then call the pre-installs team on 0800 052 1734. If there is no internal box or the cable has been removed, you will need to ring VM and request an installation visit to get the internal box fitted. I only found an openreach mastersocket 5c in the flat. in Networking and WiFi 13-10-2023; Can't find wall socket in QuickStart, set up and connections 23-09-2023; Blueyonder email in Email 21-09-2023; Best location of WiFi Pods in Networking and WiFi 28-08-2023I think there’s something missing to the Virgin Media wall socket in my flat. I will private message you now to confirm your details. 29-12-2022 20:58 - edited 29-12-2022 21:00. Forum TeamRe: How to book an engineer. I found this wire that looks like Cable con 3. Security matters. Account - Cable. 4. 3 Kudos Reply. Hi, I have just received the Virgin Media Box for my broadband and noticed I have no wall socket to connect it. Mobile Your Account. Networking and WiFi. I cannot find the virgin box inside my house but can find a Telewest box. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up and connections yesterday; No vm wall socket in QuickStart, set up and connections yesterday; Can't find wall socket in QuickStart, set up and connections yesterday; Cable/socket incompatible in QuickStart, set up and connections yesterday QuickStart, set up and connections. VM will rewire your home phone extensions to create a link between the phone socket on the VM hub and your existing phone sockets. . No outside box - cable through the wall to inside box - very old 20 years ago. New Install Assistance. Looks like the cable is possibly there but not connected. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. I have also checked outside and there is no box either on my property or on my boundary wall. Installing and configuring your kitThere may be a coax cable lurking behind those two blanking plates. The white cable is Virgin, I can see the inline isolator that Virgin sometimes use instead of a wall plate. Hello VLNeedham. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. The cable on the right looks like is for a Freeview TV antenna. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Get virgin engineer to move the wall socket. It may just be a cable rather than an internal wall box. pls contact me ASAP . The coax cable from the study can be used for the other 360 box in the kitchen. Virgin Mobile. Manage Your Account. My internal wall socket looks like the below, but I am missing the power supply part (the smaller white box that plugs into the 3 pin socket and attaches via coax to the wall socket) I phoned up customer services to see if they could help, but they didnt really to understand the issue but they did offer two solution: 1) Go to my local Virgin. Thanks I have already tried that number, waited about 20mins to get through and they said I needed to speak to pre install and then put me on silent hold and after 5mins the call was ended - not by meThe TV is a digital smart TV with Freeview inside. I don’t it is fibre cable. Solved: hello, I’ve moved into a new flat with some dodgy paintwork. I have a Virgin Media wall socket, it's the white box in Picture 1. Jack14102. Hi - There only an old type of VM socket which doesn’t fit into what’s provided in the broadband kit. It may just be a cable rather than an internal wall box. Not all properties have a socket, just a cable. So I’ve tried inserting it to the socket below it instead but it’s not working. both appear. If it is a loose cable. My Virgin Media App. Browse Virgin Media Virgin Media Community. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Just make sure you definately don't need it, or won't be needing it again. Connect the Hub’s power cable with the blue tab. When you place your order, we'll let you know. Some photos would help us. It allows your computer to send information along your network. Or you may be quicker than average! You won’t be involved the whole time. Feb 22, 2022. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. I've lived in several houses with Virgin Media and seen several different combinations of inside / outside box. just moved in, can see the brown cable coming in from outside but there's no VM socket or Virgin. Networking and WiFi. I have signed up as a new user for Virgin Fibre. Sometimes there is no wall box, just a trailing cable. That is the missing power supply. Broadband set up issues. Let me know how you get on! Kind regards, SerenaPost a photo of the "wrong" socket please. Inside is 3GB RAM and a Mediatek OctaCore, while on the rear is an. on 30-12-2022 13:41. which allows you to have the cable tucked inside the wall more and hanging straight down when it emerges from the faceplate. I'm very sorry to hear you don't have a Virgin Media wall socket in the property. There are 10 types of people: those. We need to remove the box inside aswell to decorate. The cable in the second picture is the one you need to connect too. 3) get VM to fit a new box for you. I don't longer work there. It has two outputs on the left of the wall box. Hi @Prgaraujo, thanks for your post, and welcome to the Forums and Virgin Media! I'm glad to hear you've got things up and running. Thank you for your post. The cable that comes from the wall is an F-type cable and what goes in the TV is a normal TV cable, so I bought an F Type to Coax TV Cable to connect those two. No Wall Socket for Internet and TV in QuickStart, set up and connections Wednesday; Need a new internet wall connection in QuickStart, set up and connections Saturday; Socket in QuickStart, set up and connections a week ago; Old house and new house different wall sockets in QuickStart, set up and connections a week agoCall the Pre-installation and delivery team on 0800 052 1734. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. Indeed, I just took further photos which may help illustrating. A Ti-Vo was installed in one of the upstairs bedrooms. Often made irrelevant by what is already superior protection inside that Virgin Media box - and all other appliances. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. Learn more. However, I do not have any of the specified wall sockets available only a cable out of the wall which doesn’t fit with the cable provided. wrote: Hi there, I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. Sign in . Apart from the set up, he clearly explained the current situation and how it works. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. We have been sent a hub 3 quick start kit but we do not have a virgin media wall socket and now the wifi will not work for us, we have a - 5116698Virgin Media has been accused of leaving holes in people's walls and not following up complaints to fix the damage. you should start your own thread but as general help. I, like others above, have a socket that looks like a BT phone socket, only with a Virgin Media logo. The fact that it has QuickStart means that the house is ready to use Virgin Media and has the wall socket, but I noticed that we do not have a wall socket. Any extension that you create after the main socket is your responsibility. Mark as New; Bookmark this message; Subscribe to this message; Mute;. Whether you’re getting your broadband, tv or home phone set up, or have a technical issue that needs looking at, our friendly engineers are happy to help. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. ) The hub will be in here too. . extend the length of the cable that used to go into the VM wall box by connecting it with an extension cable (are there any good cable-to-cable connectors?) 3. These enter my house via an air brick/vent very close to. Jan 14, 2022. Call the Pre-installation and delivery team on 0800 052 1734. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Entertain me; Broadband Deals. • For the best connection, connect your phone directly into the main Virgin Media wall socket – and check you’re not using an extension cable. If you're happy with this and for the charge we can make the arrangements for you 🙂. Virgin Media; My Virgin Media; Shop; Help;. If it is a loose cable only, you will need one of these to connect the Quickstart cable. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. Tudor. Wall Socket. Browse Virgin Media Virgin Media Community. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. The wall box may be branded with the logos of an old cable TV company (not VM). If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall socket. Go to solution. I wanted. 3. 4 Kudos. Hello sophieboulter1. I have the old virgin media wall socket. Very poor advice. Virgin Media don’t do any Fibre connections to inside the house. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Options. Let me know how you get on! Kind regards, Serena Post a photo of the "wrong" socket please. Admittedly these will make more sense if you already have a basic. Step 3: Plug in your Virgin Media Hub on the go-live date. Original Virgin/NTL installation: Phone in office (may as well be "hallway" for the purposes of discussion) Broadband modem behind TV (via the aforementioned splitter*) TV (erm, behind the TV - the 2nd split from the splitter*) * The single line in to the splitter came through the wall in to the living room from the NTL box on the outside wall. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access. I'm a Very Insightful Person, I'm here to share knowledge. From that brown box on the wall trace the cable to the inside. ) Get Wall Box moved to under the stairs (not sure if the cable that runs from outside to the current box is modern / works | but that's for the engineer) 2. Luckily, most newer computers have one already. No virgin media wall socket. . Rich says: August 9, 2022 at 5:55 pm. 0 Kudos Reply. I am just received my QuickStart kit for Hub 4 but can't find any Virgin Media wallsocket and only have an Ethernet port in my wall. My previous sky microfilter attached here. Also there will be an external, often brown, omnibox. One customer said he has so far waited six weeks to have a 10in (25. In advance of your broadband service switching over, Virgin Media will send you a new Virgin Media Hub through the post. Finally, they'll complete the setup to make sure it's all working. You can also check for a loose cable as not all properties have a socket. Chris. In response to Jonny-M. Cancel and get another open reach broadband as the previous one with the risk of not having broadband for days/ weeks before switch. Entertain me; Broadband Deals. There will be a seperate connection inside the interior wall box. In the new house, just connect the single cable from the Hub to the wall socket and see if it works. Thanks for your post. Hi Tony, which product would you recommend from Amazon?. Everything is converted to specialised triple screened coaxial cable. Account - Cable. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Not all properties have a socket. 100. plug that extended cable into the. wi-fi. on 30-12-2022 13:33. The block box on second picture is an amplifier for terrestrial TV. Vonage 2nd line. I have been given other details for the account such as the account number/area code and. You should see a cable going through the wall and if you trace this inside, you should get the cable. We have a virgin media wall socket with an ethernet port in the wall but no round cable. That is the correct fitting, it should push on unless its too loose inside the large housing. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. Around the world, maybe one every seven years. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. My question relates to the fact that there are 2 Wall Sockets in the property - one on the ground floor and one upstairs. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. The box and cables may have been removed by the previous occupiers. Re: No Virgin Media wall socket at installation - M100 Fibre Broadband. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. 100. That is a rooftop aerial outlet for Freeview TV. Eric714. Please help. But I have no Virgin Media Wall socket in my house. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. Short. Does anyone know if I buy the virgin self install kit it it will work in my house or would I need to call and engineer round to sort it out. There should then be. 0 Kudos. A Virgin Media wall socket typically has more connections and capabilities than a regular telephone socket. . Sign in . Thank you for your post and welcome to the community. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Options. com. Thank you goslow, Kain_W. Only Virgin Media kit can. They can arrange for an engineer to come to the property to complete the installation. Call the Pre-installation and delivery team on 0800 052 1734. I am happy to help with this. Networking and WiFiSame thing happened, and on all the wall phone points. It's a 6" brown or grey square-ish box, usually on wall facing the road or pavement. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. If there. Hi, I’ve recently moved into a flat & ordered my broadband/tv package and opted for self installation as it advised VM was available however I’ve noticed there is no VM wall socket to connect my router etc to. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover.